For manual transactions done through email invoicing, there will be a time delay for manually placing your order — we check emailed orders twice a day, and as soon as we get to it we'll reply with an email invoice to place the order. We've set up our online ordering system so customers can place orders anytime, from anywhere. It's up 24 hours a day, 7 days a week, so ordering online gives you peace of mind that your order will safely arrive at your doorstep. For email orders, send the job details and files to neiljouproductions@gmail.com.

When choosing the product you want to order, under Option 2 (Design Option), you can change "I'll provide artwork" to "Yes, I need design service" — this updates the price to include the design service. Once your order is confirmed, we'll contact you to gather information, start the design process, and email you proofs until you approve the artwork before it goes to print production.

Fill out the contact page to inquire about products or services you don't see online. If you have any files or images, attach them so we can better understand the type of product you're inquiring about. Once your message is sent, our team will confirm your request and email you a custom estimate for the job. You're also welcome to email us directly for inquiries and estimates at neiljouproductions@gmail.com.

No. Our policy requires full payment before production begins on any order.

You may send files in the following formats: PDF, JPG, JPEG, PSD, TIF, TIFF, EPS, AI, and PNG. We prefer .JPG or .PDF files — they're easier to handle and will likely speed up your turnaround. Remember to add crop marks and flatten your files before uploading.